All purchases on our website over the Value of £20.00 will be sent by Royal Mail Recorded Delivery and are posted out the same day as the order, so long as the order is made before 3pm. If not, the order is posted the following day.
Please allow 2-5 days for royal mail to deliver, Please contact us if you have not received your order within 5 days.
Orders under £20.00 will be sent by Royal Mail 1st Class Post and a charge of £1.95 will be added to your order
All orders are dispatched Monday - Friday. If order is placed on Saturday it will be processed on Monday. November - December Order are dispatch on Saturday up to 1pm.
From there, any problems with delivery should be followed up with Royal Mail. Your tracking number can be requested by emailing firstname.lastname@example.org.
For a guaranteed next day service*, the package can be sent via DPD or FEDEX
A charge of £2.95 will be made for this service and is an option at the checkout process.
(*Orders must be received before 3pm for this service).
The closer to Christmas it gets, unfortunately we cannot guarantee delivery times due to Royal Mail's work load increasing.
Please consider ordering early to save disappointment.
Please contact us within 30 days of receipt of goods should you wish to return your item( s). The cost of the product only will be refunded. (Scentsational Perfumes do not refund postal charges) Postage costs will only be refunded if the merchandise received were incorrect, faulty or damaged upon receipt.
If the product was sent incorrect, faulty or damaged. A free returns label cab be sent by emailing email@example.com